PulseMD is a cloud-based solution that contacts your patients to measure their level of satisfaction using the Patient Loyalty Index™, a single, proven metric that has high correlation to business growth, patient satisfaction and probability of patient abandonment.
Simply define a ‘trigger’ within your electronic health record and collect actionable insights that can impact patient care in real time.
Collect Instant Feedback
Full EHR Integration
Healthcare organizations generate an average of 6x more revenue from a loyal patient as oppose to one who seeks healthcare elsewhere.
Nearly 40% of patients select a provider based on online reviews. If inappropriately managed, a healthcare organization could appear to deliver poor care.
84% of patients can be recovered who would otherwise abandon a healthcare organization due to unresolved operational issues.
Patients are 57% more likely to recommend a provider when they are converted into loyal brand advocates.
Now, more than ever, consumers are selecting their healthcare providers based on a wide variety of information made available to them through online reviews. A single online review can inaccurately brand you as a poor healthcare provider and tarnish your medical reputation for years.
Healthcare organizations should know their trending patient satisfaction scores in real-time and have the ability to immediately and actively contact patients that have a negative experience. Addressing issues immediately will keep patients from leaving the healthcare organization for a competitor’s service.
Dissatisfied patient feedback should be viewed as opportunities for growth and improvement. By taking an active approach to resolving these opportunities, healthcare organizations will be able to convert unhappy patients into happy patients.
The highest complement a patient can give you is the referral of friends and family. If you are not engaging patients in a modern and meaningful way, they are likely unaware of this fact and you are missing a highly impactful marketing opportunity.
19 of 20 unhappy patients said inadequate communications and disorganized operations drove them to post harsh online reviews.
-Journal of Medical Practice Management
PulseMD does more than collect feedback from your patients. Utilize the included web-based dashboard to review submissions, visualize and track trends, identify patients with a high abandonment risk and measure the impact of service recovery on your organization. Whether you are a single medical office, a hospital-based medical system or a national medial provider with thousands of locations, PulseMD can scale with your organization and identify bottlenecks in your care delivery model.
Join the Many Healthcare Organizations Recovering Thousands of Dollars in Lost Revenue.